32Red Win yet another award to add to their collection
32Red the multi award winning online casino entertainment provider has added to their already extensive collection of awards by coming first place in the ‘Customer Service Quality Audit’.
This will sit alongside other awards such as best online casino and casino of the decade. This proves the commitment the Gibraltar based online casino have to ongoing and continuous development to ensure they remain one of the best in the industry.
The customer support team at 32Red remain as one of the most dedicated around, and this can be verified by visiting any of the top online casino forums such as Casinomeister. The team receives high quality training before engaging with their players and are available 24/7 hours a day, 365 days of the year.
Having recently been a part of an Independent Casino Support Quality Audit by Entruvian Consulting which examined no less than 16 of the top performing operators within online gaming. The general approach taken was by activities such as mystery shops, with the aim of gathering anonymous data from a wide array of situations a player can find themselves in when needing assistance.
The findings really spoke for themselves with 32Red topping the charts with an overall score of 8.8/10. The rapid response times from the 32Red customer support team put them in good stead, and were highly distinguished for their extensive product knowledge which left competitors such as William Hill and Ladbrokes trailing.
David Coleman, who headed up the project commented:
“The audit results indicate that the management team and the front line staff at 32Red both hold a firm belief and commitment to putting the customer first. 32Red demonstrated again why they deserve, and have received multiple awards over the last decade.”
For more information on 32Red, simply click here, or to go directly to the site click here.
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